Terms of service

Terms and Conditions

1. Definitions and Terminology

1.1 "Senshi" refers to S.C. Senshi Global S.R.L., registered at Sat Floresti, Comuna Floresti, Strada Valea Garboului, nr. 48A, Etaj 1, Ap.5, Cluj County, Romania, under Trade Register number J12/4223/06.10.2023., and possessing a unique tax registration code 48905101.

1.2 The term "Seller" denotes Senshi.

1.3 The terms "Buyer" or "Client" apply to individuals above 16 years or legal entities.

1.4 The "Account" constitutes a website segment containing an email and password, enabling buyers to place orders and access client/buyer history (e.g., orders, invoices, warranties).

1.5 "Favorites" refers to a section within accounts, enabling buyers/users to create lists of items for potential future purchases, while also receiving commercial communications from the seller about these items.

1.6 The "My Cart" section allows buyers to add items for immediate or future purchase.

1.7 The term "Site" pertains to the online store located at senshi-karate.com and its subdomains.

1.8 An "Order" designates an electronic document facilitating communication between the seller and the buyer, conveying the buyer's intent to purchase items from the site.

1.9 "Goods" encompass any product featured on the site.

1.10 A "Campaign" signifies the commercial introduction of a finite quantity of goods with predefined stock limits for a specified period.

1.11 "Content" refers to:

• All accessible site information through electronic devices.
• Email content from the seller to buyers.
• Information communicated by the seller's employee/associate to the buyer.
• Goods-related information and prices for specific periods.
• Data concerning the seller or privileged seller information.

1.12 A "Review" is a written evaluation by a good's owner or beneficiary, reflecting personal experience and providing qualitative comments on whether the good aligns with manufacturer specifications.

1.13 The term "Rating" signifies a customer/user/buyer's satisfaction level with a product, indicated by stars and linked with a written review.

1.14 A "Comment" refers to an evaluative remark associated with a review or another comment.

1.15 The term "Document" encompasses these Terms and Conditions.

1.16 The "Commercial Communications" comprise various messages (email/SMS/phone/mobile push/web push, etc.) containing general or thematic information, data about related products, offers, promotions, or goods added to the buyer's account/cart or favorites, alongside other commercial content like surveys.

1.17 A "Transaction" signifies receiving or refunding an amount from a good's sale.

1.18 The term "Specifications" includes all descriptions of goods as specified.

1.19 The "Selling Price" signifies the value of the good as claimed and requested by the seller.

2. Contractual Documents

2.1. Placing Orders

When placing an order on the site, the buyer agrees to the communication method (telephone or email) employed by the seller for business operations.

2.2. Order Notification

The notification received after order placement informs the buyer but doesn't confirm the order; this notification is delivered electronically (email) or by phone.

2.3. Quantity Modification

The seller retains the right to modify the quantity of goods in the order for valid reasons, notifying the buyer through email or phone.

2.4. Contract Conclusion

The contract between the seller and the buyer is deemed finalized when the buyer receives electronic mail and/or SMS notification of the order's dispatch.

3. Online Sales Policy

3.1. Placing Orders

Any user/buyer is permitted to place orders, though Senshi reserves the right to restrict access if a user's behavior might negatively impact the company's or site's image.

3.2. Communication

Communication with the seller can be achieved through direct interaction or using the contact information provided in the site's "contact" section. The seller holds the discretion to manage received information without the obligation to provide justification.

3.3. Pricing

The prices of goods showcased on the site, expressed in Romanian Lei (RON) or Euro (EUR) for non-Romanian clients, already include VAT.

3.4. Online Payments

The seller bears no responsibility for additional costs resulting from online payments, including currency conversion fees imposed by the buyer's card issuer in cases where the card's currency differs from RON or EUR (3.3).

3.5. Goods Description

Information presented to describe the goods available on the site, including static/dynamic images and multimedia, serves solely for presentation purposes and doesn't establish a contractual obligation.

14.1. This document is subject to Romanian law. In case of any disputes arising between the seller and users/buyers, an attempt will first be made to resolve them amicably. This chapter and the procedure below represent evidence of the seller's availability to quickly, efficiently, amicably, alternatively, out-of-court resolve the complaints/claims/disputes in which they are a party, using all applicable legal mechanisms and measures in Romania. The maximum time for resolving complaints or claims by the seller is 30 calendar days from the date of receiving them.

4. Assignment and Subcontracting

4.1 The seller maintains the right to assign or subcontract third parties to fulfill orders without necessitating buyer agreement.

5. Intellectual and Industrial Property Rights

5.1 The buyer is expressly prohibited from copying, distributing, modifying, or utilizing content without obtaining written consent from Senshi. Personal, non-commercial use of content is permissible solely under specified conditions.

6. Order

6.1 Buyers can initiate orders on the site by adding desired items to their shopping cart and then proceeding to payment using one of the provided methods. Upon addition to the cart, an item remains available for purchase while stock lasts. It's important to note that adding an item to the cart, without finalizing the order, does not secure an order placement, and therefore doesn't result in automatic reservation of the item.

6.2 Through the completion of an order, the buyer affirms the accuracy, completeness, and authenticity of all information provided during the purchasing process.

6.3 By completing an order, the buyer consents to potential communication from the seller through any agreed-upon means, particularly in situations necessitating buyer contact.

6.4 The seller reserves the prerogative to cancel an order made by the buyer, following a prior notification provided to the buyer. Such cancellation doesn't entail further obligations for either party, nor does it provide grounds for either party to seek damages.

6.5 In accordance with Government Emergency Ordinance no. 34/2014, Romania, the buyer holds the right to withdraw from the contract and return a purchased item within 14 calendar days. This withdrawal can be exercised without specifying a reason, and it incurs no costs beyond delivery expenses. The 14-day return period commences from:

• The day the buyer physically obtains possession of the final item.

6.6 In the event of choosing to withdraw from the contract, the buyer may initiate contact with the seller through the provided phone number on the site.

6.7 If a customer/buyer chooses to withdraw from the contract within the legal withdrawal timeframe, they are obliged to return any accompanying gifts associated with the respective product. In the case of prepayment, the seller will refund the amount within a maximum of 14 (fourteen) days from the date the buyer notified the seller of their intention to withdraw from the contract. It's important to note that solely the value of the goods will be refunded, excluding transport costs.

6.8 Should the returned item exhibit signs of use that render it unsellable as new (such as opened packaging, missing accessories, or damage), the seller retains the right to levy a fee for restoring the item to its original condition or to compensate for the price difference arising from reselling a resealed product. Upon request from the buyer, the item may be reshipped, with shipping expenses covered by the buyer.

6.9 In the event that the buyer exercises their right of withdrawal after utilizing the goods beyond the necessary extent required to determine its nature, characteristics, and functioning, the buyer is accountable for any reduction in the value of the goods.

6.10 Returned goods exhibiting signs of wear (e.g., stains, scratches, bends, cracks, damage) will only be accepted for return after undergoing restoration to compliance, which may necessitate expenses for sanitization, cosmetic refurbishment, repair, and replacement of damaged components. The final cost will be calculated based on parts requiring replacement and reconditioning labor expenses, or as the discrepancy between the initial value of the new product and the resale value of the used product.

6.11 In instances where a good ordered by the buyer cannot be supplied by the seller, the seller will promptly inform the buyer and refund (in case of advance payment) the good's value to the buyer's account within a maximum of 7 (seven) days. This period commences from the date the seller becomes aware of the situation or from the date the buyer explicitly communicates their intention to terminate the contract.

6.12 The availability status of an item will be represented on the site as follows:

• "In Stock": More than 3 pieces available.
• "Limited Stock": Fewer than 3 pieces available.
• "On Order": The item is not presently in stock, and information regarding its availability in the supplier's stock is unavailable. If a buyer places an order for an "on order" item, one of the seller's sales consultants will verify the item's availability with the supplier and communicate its status to the buyer.
• "Out of Stock": The item is no longer available in stock.

7. Confidentiality

7.1 Senshi is committed to maintaining the confidentiality of any provided information. Disclosure of this information shall occur solely under the conditions outlined in this document.

7.2 Through the transmission of information or materials via this site, the sender grants the seller unrestricted and irrevocable access and usage rights.

8. Billing and Payment

8.1 The displayed goods' prices on the site already encompass VAT in accordance with existing legislation.

8.2 The price, payment method, and deadline are specified for each order. An invoice for delivered goods will be generated, with the buyer responsible for furnishing the necessary invoicing information according to prevailing laws.

8.3 The seller will transmit the invoice electronically to the buyer.

8.4 By initiating an order, the buyer consents to receiving invoices electronically at the email address stipulated in the order or their account.

8.5 If this email address information remains inaccessible within the account for over 48 (forty-eight) hours, kindly notify us of this circumstance.

9. Delivery of Goods

9.1 Goods shall be delivered through express courier or postal services as indicated in the order form.

9.2 The seller will ensure proper packaging of goods and provide accompanying documents.

9.3 Shipping rates vary based on the recipient's location.

10. Warranties

10.1 All goods sold by Senshi are accompanied by warranty conditions in alignment with prevailing legislation and manufacturers' commercial policies. Goods are new, in their original packaging, and sourced from manufacturer-authorized channels.

11. Transfer of Ownership of Goods

11.1 Ownership of goods transfers upon delivery, after payment is made at the designated order location (with delivery understood as signing the transport document).

12. Liability

12.1 The seller shall not be held liable for any form of damages sustained by the buyer or any third party arising from the fulfillment of obligations or subsequent use of goods following delivery, especially in cases of loss.

12.2 The seller reserves the right to periodically update and modify these Terms and Conditions to reflect changes in site operation, conditions, or legal requirements.

13. Force Majeure

13.1 Neither party shall be held accountable for non-performance of contractual obligations in the event of force majeure. Force majeure signifies an unforeseeable event beyond the parties' control and unavoidable in nature.

13.2 Should such an event persist for 15 (fifteen) days following its occurrence, either party retains the right to notify the other party of contract termination, without either party having the capacity to claim damages against the other.

14. Applicable Law - Jurisdiction. Complaints and Claims. Alternative Dispute Resolution (ADR)(RO: SAL/SOL)

14.1 This document is governed by Romanian law. In cases of disputes between the seller and users/buyers, initial efforts shall be directed toward amicable resolution. This chapter and the ensuing procedure serve as evidence of the seller's willingness to swiftly and efficiently resolve complaints/claims/disputes through alternative, out-of-court mechanisms in accordance with applicable Romanian legal measures. The maximum time for complaint or claim resolution by the seller is 30 calendar days from the date of receipt.