Refund policy
Refund policy
Returns of Products
For items purchased remotely, the procedures for returns adhere to the regulations outlined in Government Emergency Ordinance 34/2014 (Romania) and the EU right of withdrawal.
Customers hold the right to communicate their decision to cancel a purchase within 14 calendar days (including weekends and public holidays) commencing from the receipt of the last item in the order, without any penalties and without the need to provide reasons.
To initiate a return or cancellation, customers can log in to their account at https://shopify.com/77085213013/account and submit a request through their order history. Customers who checked out using a phone number only (without an email address) cannot access the customer accounts portal — they must use the return link provided in their SMS order confirmation instead.
The return of products necessitates the customer to bear the associated return shipping expenses, utilizing the same transportation service that was originally employed for shipment. All expenses arising from the transportation associated with returned products will be the responsibility of the customer.
S.C. SENSHI GLOBAL S.R.L. commits to refund the total value of the order — including the standard outbound shipping cost — within a maximum of 14 calendar days from the date of receiving the returned product, or from the date the customer provides proof of return shipment, whichever is earlier. Kindly abstain from dispatching the parcel or parcels with cash on delivery payment.
Products reflecting physical alterations, dents, chips, scratches, impacts, or those found to be in an unclean state, along with damaged packaging and similar concerns, will regrettably not be deemed eligible for the return process.
Returns of Defective Products
In instances where the purchased product is delivered in a non-operational state or manifests manufacturing defects, the product will be substituted with a functional equivalent. This, however, necessitates the customer to provide written notice or make a presentation at the S.C. SENSHI GLOBAL S.R.L. headquarters within a time span of 48 hours commencing from the receipt of the product.
Additional Remarks Regarding Product Returns
Any modification to the condition of the products or harm to their original packaging will invariably result in the initiation of a return procedure that is contingent on the payment of administrative fees. These fees are applied to restore the products to their originally delivered state. The precise amount of the administrative fee will be communicated to the customer upon reception of the altered products.
Upon the delivery of a parcel, customers reserve the right to refuse acceptance of products if the packaging appears to be damaged. To substantiate such claims, customers are advised to capture photographic evidence of the parcel's condition. Additionally, a report can be formulated in collaboration with the courier company's representative, outlining the state of the parcel at the time of delivery.
Product Replacement
In the event that a purchased product proves incompatible due to size issues, an exchange is feasible provided that the packaging, labels, and the product itself remain unaltered, free from dents, chips, scratches, impacts, dirt, and comparable impairments. The return of the product will obligate the customer to cover the associated expenses and must be completed within a span of 5 business days commencing from the receipt of the product. To facilitate this, the same transportation service employed for the initial shipment should be utilized. Consequently, the customer will be accountable for the transportation costs associated with both the returned and the replacement product.